A rather strange call was received from the following number 0121 272 9571 the caller asked if I had been in contact with the Timeshare Advice Center, then proceeded to explain they are no longer in business. The caller then went on to say that they were EZE Group and had taken over clients from this company.
Having made some checks previously, it was known that Timeshare Advice Center with the address:
Lime Kiln, Royal Wootton Bassett, Swindon, England, SN4 7HF
had filed to be dissolved sometime ago, this has now been done, according to company house records the company was dissolved on 6 September 2016. Yet their website is still active. (see link below).
timeshare-advice-centre-limited-overview-free-company-information-from-companies-house
The enquiry that was originally made as part of some research for a reader, was how to get some elderly relatives out of their timeshare, with what advice they had to offer. Now the strange thing is that EZE Group are not known for being a company that deals with relinquishments, so the question is what would they be offering in order to be rid of the timeshare?
Could it be they will take it over provided one of their products is purchased?
Another aspect to this concerns the Data Protection Act.
How did EZE Group acquire the contact details without express permission from myself for those details being passed on to a third party?
During the initial enquiry no permission was granted, or at any other subsequent point for this information to be passed on. Could it be that an ex-employee of Timeshare Advice Center has “stolen” the data and then sold it on?
We know that in the timeshare industry this has been a severe problem, Inside Timeshare actually highlighted this in 2 articles on 9 and 10 November. (see links).
http://insidetimeshare.com/owners-data-battle-control/
http://insidetimeshare.com/owners-data-update/
Today Inside Timeshare has called the number and was answered by reception, on asking what company we were speaking to, the reply was Dreamland Breaks. They were informed of the contact that was made and that no permission was given for a third party to have access to the data. They were also informed that it was Inside Timeshare that was calling.
The receptionist was very helpful and accepted that there was obviously a concern, she stated that she would find out which department had made contact and get them to call back to answer the questions. An update to this will be published once this call is received.
If you require any information or have any questions about any article published, Inside Timeshare will be pleased to help. If you have had any calls such as this and would like to share this with other readers, use the comments section, we will then publish them.
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